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SHENZHEN REACHFAR TECHNOLOGY COMPANY LIMITEDSHENZHEN REACHFAR TECHNOLOGY COMPANY LIMITED

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RF-V12 FAQ

Click: Time:2014-10-14PrintClose
 
Q:What is V12?
A:V12 is a real-time positioning alarm special for e-bike, using GSM intelligent alarm technology, Specially R&D for the increasingly rampant steal of E-bike and its battery.
In function: open intelligent anti-theft mode, phone and SMS alarm as core, timely anti-theft as mian, focused on the recognition of the power cut line function, the alarm will lock the E-bike when electric line was broken, let the thief can’t start the E-bike, with the online location tracking function, monitor your E-bike anytime.
 
Q:What can V12 do ?
A:
No matter how far distance, V12 will tell you where it is.
V12 can notice you via loudspeaker and mobile phone while some one is Stealing your E-bike.
V12 can notice you via mobile phone while sound around your E-bike.
V12 can noice you via mobile phone while some one cut your alarm system.
Locks your E-bike in case of steering lock damage, attempted wire connection, or short circuit
 V12 can remote ignition your E-bike via remote controller.
 
Q:What differentiation between V12 and ordinary alarm?
A:
Alert notice function:
Ordinary alarm limit by RF radio frequency, the alert just make a horn sound  ,can not notice master directly.
V12 was base on GSM network.No matter how far distance, the alert way is call your phone.
Anti cut wire alert function:
When some one cut off the ordinary alarm power cable,the alarm will no any function.
V12 have built-in battery, the full charge can standby 1 days.
Tracking location function:
Use the general alarm,,you can't know where your E-bike is .
Use V12 you can track where is your E-bike ,and also know where have the E-bike been to.
 
Q: How does the V12 make a alert?
A: V12 will make 125DB loudspeaker , call and send SMS to the owner.
 
Q:What service does V12 need with SIM?
A:V12 is need GPRS and Caller identification.NOTE:  We highly recommend you tell your phone service provider to deactivate voice mailbox so that calls to the V12 do not get diverted.  The V12 is not designed to access the voice mailbox function, though it is often a default feature given by service providers.
 
Q: Is it hard to program the V12?
A:No. It is as easy as sending a 3-character text message to the V12.
 
Q: Does the V12 send text messages?
A:Only automatic replies of confirmation and alerts are sent to one or both of the phone numbers that have pre-programmed the V12.
 
Q: How does the V12 disclose it’s location?
A:In three ways -
Send the text message “LBS” to the V12’s phone number.  The receiver will then receive address and website with a google map URL .
Go to website:www.trackanywhere.org,enter the V12's IMEI,you can see the location with google map.
 Scan the QR code to Install the APP
 
Q: How accurate is the V12 in showing its location?
A:The V12 uses the cell phone network to calculate its location.  Our test results showed that location accuracy averaged between 200-800 metres.  Your results may vary depending on the positioning of the cell phone relay towers and the service provider chosen. 
 
Q:How many language dose V12 support ?
A:V12's Available languages are Chinese,English and Russian. We provide language customize service.
 
Q: What alerts does the V12 send?
A:
when theV12 has less than 10% battery life.
when some one moved V12;
when sound around V12.
When some one cat off the V12’s power supplier.
 
Q:How many alert aways do V12 have?
A:In four ways: 1. Send a message and then make call ;2. Only make a call;3.only send a message; 4.Only send data to website.
 
Q:Why does my V12 cannot report address information in www.gps123.org?
A:1.Please confirm the V12's SIM card have GPRS service. 2.Copy the XML file to the V12. For details, please refer to the APN setting.
 
Q:What is the incoming call white list?
A:V12 just can be monitored by the five pre-programmed number, other number call V12, V12 will note : The number can not answer for the moment.
 
Q: How long does the V12 last between charges?
A: V12 get power from E-bike battery ,normally V12 will never power off, but if the V12 has cut wire , the building battery can be stand by 1 day.
 
Q: How is the V12 switched off?
A: Remove the SIM card.
 
Q: Is the V12 waterproof?
A: Water resistant, yes.  Waterproof, no.
 
Q:In addition to need to pay SIM card fee to to the telecom operators,Is there any other fee?
A:Yes .the user also need pay the platform service fee.  $3/year/ID for LBS device.
 
 
Q: why do the devive send different messages when send LBS ?
A:There are2 SMS with different situation
1.GPRS good, SMS should be :LBS:Huaxin Road, Futian, Shenzhen, Guangdong, China, 518000 http://www.gps123.org/MapByDevice.aspx?lan=en-us&lat=22.55170&lng=114.07940
 
2. GPRS not work.GPS positioning is failure ,the SMS should be: http://www.trackanywhere.org/LBSQuery/LBSQuery.aspx?MCC=460&MNC=0&LAC=10133&CID=5043&lan=zh-cn
 
Q: Why does the platform can not update the V12’s location?
A: Please check following issue:
Send the GON to turn on the tracking function.
Please confirm the SIM card has GPRS data function.
Please check the GSM signal ,
The GPRS network is not good.some times the Network traffic jam. For example our phone call and SMS work well .but can not open a website.
 
Q: Why the V12 answer any incoming call ,evern the number have no banding as SOS number?
A:Please confirm the V12’s SIM have caller ID function. If not ,the V12 can not identify incoming call number,so it will answer all incoming calls.
 
 
Q: Does the V12 vibration sensor sensitivity can be adjusted?
A:V12 vibration sensor sensitivity can not adjustable,.
 
Q: When does the platform start the billing?
A:When the frist data upload to platform,then the platform service was activated.  It will be free in first year.
 
Q:In addition to need to pay SIM card fee to to the telecom operators,Is there any other fee?
A:Yes .the user also need pay the platform service fee.  The first year is fee,$3/year/ID for V12.
 
Q:Is that mean we can not use the device if we have no pay the platform fee?
A:No, the device alway can be used , and use the LBS to check the location ,but you can not check the location via the platform ,APP and wechat ,
 
Q: The power supplier is hot when I connect to the car battery ,why?
A: Please note that do not short circuit.
It will little hot while you connect to car battery ,because the power supplier need power the V12 and also need charge the V12’s battery ,so with the large current, the temperature should  little higher.
Don’t worry ,It is ok.
 
Q: The remote control distance become short and short ,why ?
A: Battery life will affect remote controller distance , please replace the remote battery.
 
Q: Is the V12 turn off the E-bike via SMS ?
A:V12 can remote ignition or flameout  via remote controller ,but not SMS.